Terms & Conditions

COMPANY OVERVIEW

www.thecultureoftheheart.com is run and operated by Wild Goose-Media Ltd. Our Registered Office is; Goonbell Lane Farm, 29 Goonbell, St Agnes, Cornwall, TR5 0PN, UK. Our VAT number is 270995663. All material including content of this site is protected by copyright © The Culture of the Heart / Wild Goose-Media Ltd 2020. 

ONLINE ORDERS

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the product/s ordered plus delivery. Prices are displayed in £GBP. Order acceptance and the completion of the contract between you and Wild Goose-Media Ltd will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.


• Our inability to obtain authorisation for your payment.


• The identification of a pricing or product description error.


• You not meeting the eligibility to order criteria set out in the Terms & Conditions.


 

If there are any problems with your order, you will be contacted by a member of our team. We reserve the right to reject any offer to purchase by you at any time. 

CANCELLATION

If you wish to cancel an order, you may do so by contacting us at info@wildgoose-median .com. You must do this as soon as possible and if the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered, following the instructions within the Delivery & Returns section.
 

AMENDING YOUR ORDER


If you wish to make any other changes to the order, such as adding or deleting items, please email info@wildgoose-media.com within eight hours of placing the order.
 

DESCRIPTION OF PRODUCTS

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of entering the relevant information onto the system. Although we aim to keep the website as up to date as possible, the information (including product descriptions and availability) appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
 

PAYMENT

When placing an order you confirm that the Credit Card, Debit Card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Our credit & debit card payments are processed by Stripe. PayPal payments are processed by PayPal Holdings Inc.

 

Shipping & Returns

DELIVERY INFORMATION

We aim to process your order quickly and ensure that it arrives with you safely. Standard costs for a single order (£GBP) are as follows, but are confirmed at checkout and there are options;

 

UK standard: £4.99 (allow 3–5 working days).* 

International standard: From £15.99 (allow 8–12 working days).*


 

*Fast or larger orders may incur additional costs depending on size and location (and this does vary hugely). Please do contact us ahead of ordering, as we may be able to arrange a more competitive price for your order.

 

We aim to provide the best service we can – so please get in touch if you have any queries.

RETURNS

 

We hope you are happy with your order. If for any reason you are not entirely satisfied, you may return most products within 7 days of delivery for a full refund (excludes shipping, and also excludes the 'Culture of the Heart' teaching resource). You will need to pay for the delivery of returned items and ensure that they are returned to us undamaged, in their original packaging, and with all elements present. Please note that items are your responsibly until they reach us and you may, therefore, wish to choose a recorded delivery service. If you have purchased your product from a retailer please contact them in the first instance if you are not satisfied. This does not affect your statutory rights.

Privacy

1.0 WHAT TYPE OF INFORMATION DO WE COLLECT?

In short, we collect two types of data. The first is the basic data (A) required to allow the site to function securely, and to help us improve our service over time. The second is the personal data (B) required by us to process an order, to maintain contact during the shipping & subsequent support/updates of the product, or reply to an enquiry. Depending on your use of our site, we may collect some or all of the following data:

 

1.1 Your name.

1.2 Your business/company name.

1.3 Your job title/profession.

1.4 Contact information such as email addresses and telephone numbers.

1.5 Demographic information such as address & postcode.

1.6 IP address (automatically collected).

1.7 Web browser type and version (automatically collected).

1.8 Operating system (automatically collected).

1.9 A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected).

2.0 HOW DO WE COLLECT INFORMATION?

The basic data (A) is collected automatically by our site (see section 05 on use of Cookies), and is common practice online. The personal data (B) is voluntarily submitted by you via our payment portal and/or our contact form. In both cases, by completing the order/contact form, and/or using our site, you are consenting to our need to store that information for the purposes set out in section 01. If you ever change your mind, you can contact us via section 7.0 below. 

3.0 STORING, SHARING & DISCLOSURE OF YOUR INFORMATION

thecultureoftheheart.com is hosted on the Wix.com platform. Wix.com provides us with a highly-secure online store, allowing us to make our products available worldwide. Your data will be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store all your data on secure servers behind a firewall. If we ever need to remove your data, this offers us a single point of contact to ensure that it is done quickly and efficiently.



 

All direct payment gateways offered by Wix.com (and therefore used by our company) adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) for the processing of online payments (including payment details). PCI-DSS is managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We do not share your contact details with anyone (so no third-party mailouts). However, as a natural part of the hosting process, some of the tracking data is accessible to the people at Wix.com (functionality) and, depending on your browser settings, other organisations such as Google (general browsing info). In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information (for example; where we are involved in legal proceedings, or under the requirements of legislation, a court order, or a governmental authority). We do not require any further consent from you in order to share your data in such circumstances and will comply as required by any legally binding request that is made of us.

4.0 HOW WE COMMUNICATE WITH YOU


We may need to contact you regarding your order (mainly to clarify delivery details, shipping information, or stock changes). If we need to contact you we will generally do so via email (which is our main point of communication), by telephone or postal mail. This is information you will have given us when either ordering a product from the site (allowing us to ship it to you), or via our contact form. On occasion, we may be in touch to notify you of significant changes to this policy, changes to our website or product changes. Details of how to remove this information from our records is listed in section 7.0 below.

5.0 COOKIES AND OTHER TRACKING TOOLS

Most websites track personal information through the use of cookies, and you have a degree of control in limiting this within your own browser (for example, you can block cookies and site data in your browser preferences, but this may limit the sites functionality and/or restrict access to certain parts of the site). We try and use as little tracking as possible, but there are some elements that help the functionality of the site (and are there mostly there for Security), or allow us to improve our service over time (Business Intellegence, or BI).

 

There are currently seven types of cookies used on katejaneneal.com;

 

5.1 COOKIE NAME / DURATION / PURPOSE

•    svSession / Permanent / Creates activities and BI


•    hs / Session / Security


•    incap_ses_${Proxy-ID}_${Site-ID} / Session / Security


•    incap_visid_${Proxy-ID}_${Site-ID} / Session / Security


•    nlbi_{ID} / Persistent cookie / Security


•    XSRF-TOKEN / Persistent cookie / Security


•    smSession / Two weeks / Identifies logged in site members

6.0 PRIVACY POLICY UPDATES

Privacy is an on-going responsibility, so it is in all of our interests for us to review & update this privacy policy as required. Please review it frequently if you visit us often. Changes & clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, it will be noted in the revision date at the bottom of this page.

7.0 DATA REMOVAL, QUESTIONS AND CONTACT

If you would like to: access, correct, amend or delete any personal information we have about you, you can contact us digitally at info@wildgoose-media.com or via old-school mail at: Wild Goose-Media Ltd, Goonbell Lane Farm, 29 Goonbell, St Agnes, Cornwall, TR5 0PN, United Kingdom. There is no charge for this, however, multiple requests may result in a small adminstration fee.

8.0 LINKS TO OTHER WEBSITES

Our website contains links to other websites of interest (reviews, agents, etc.). However, once you have used these links to leave our site, you should note that we do not have any control over third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

END NOTES

If you’ve got this far, you are simply super-human in your capacity to read through & process all the formalities of running an online store and keeping your data safe. We are always keen to hear of ways that we can improve what we do (including this Privacy Policy), so do drop us a line if there is anything you think we have missed, or will help us do our job more positively.

Last revised March 2020.

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